FAQ
Here, you can find answers to IT Arena FAQs, ticket information, and tips on how to get the most from the event. For additional information, please contact us at [email protected].
Who can attend the IT Arena?

To attend IT Arena, you need to present a valid ticket. Participants who have reached the age of 18 can attend the conference. Please note, you cannot transfer your ticket during conference days.

What is the format of the IT Arena?

In 2025, the IT Arena will be in person (offline) to show Ukraine’s strength and resilience. Even despite the war, Ukraine’s tech community continues to work, grow, and support the country’s economy.

Can I watch the event live?

All speech recordings will be available for those unable to attend the event offline; however, there will be no live broadcasting during the IT Arena.

Where does the event take place?

The event will take place at the Arena Lviv Stadium. Detailed information is available on the IT Arena website.

What is the minimum age requirement for participation in the conference?

Only individuals who are 18 years of age or older may participate in the conference. The organizers grant access to the conference exclusively to adults and reserve the right to restrict the participation of minors.

What to do if you lose your badge or wristband after registration?

If you lose or damage your badge or wristband, you must immediately notify the organizers at the info desk or registration area.

To regain access to the conference, you’ll need to pay a replacement fee:

  • Replacement badge issuance — $100.
  • Replacement wristband issuance  — $50.
What are the safety measures ensured by the organizers?

All IT Arena venues are equipped with safe and reliable shelters. The team of organizers, together with military experts, worked out the logistics for the safest and fastest transfer to the shelter. An ambulance, representatives of the State Emergency Service, and the National Police will be safeguarding the event to provide timely assistance in case of need.

What items are prohibited at IT Arena?

To ensure the safety and comfort of all attendees, the following items are prohibited on IT Arena premises and all side event venues:

  • Sharp or cutting objects (knives, blades, scissors, awls, axes, glass shards, and other sharp or dangerous tools).
  • Firearms, ammunition, explosives, flammable substances, and pyrotechnics (fireworks, rockets).
  • Pepper spray, tear gas, or other chemical agents.
  • Heavy or sharp objects that could be used as weapons.
  • Alcohol, narcotic, toxic, and psychotropic substances.
  • Any other items that may pose a threat to other event guests.
  • Any other items prohibited by Ukrainian law or by decision of the event organizers.
Can I return or resell the ticket?

IT Arena tickets are non-refundable. There is no option to change the ticket owner.

Where can I find the agenda for the IT Arena?

The agenda will be available on the IT Arena website in September.

How can I become a partner at the IT Arena?

To become a partner or learn more about collaboration opportunities, please reach out to us at: [email protected].

Where can I get a ticket?

You can buy IT Arena tickets on our website.

Can I pay for a ticket via invoice?

Yes, invoice payments are available when purchasing 10 or more tickets. To pay for a ticket via invoice, please contact us at [email protected]

I want to buy multiple tickets. Are there any group discounts?

For buying multiple tickets, please contact us at [email protected].

Where can you get additional information?

If you have any questions or need more information, please email us at [email protected].

What are the conditions for military personnel attending IT Arena 2025?

A special 50% discount on tickets is available for military personnel. To receive it, please send a photo of your Armed Forces ID to [email protected], indicating “Tickets for military personnel” in the subject line.

Can I transfer my ticket to another person?

All tickets are non-transferable and cannot be used by anyone other than the original holder. Upon registration, each participant receives a badge with their personal information. To confirm identity, ID checks (ID card, passport, or driver’s license) are carried out.

Will there be any security measures at the event?

Yes. All participants will go through metal detector screening at the entrance. This security measure helps ensure the safety and comfort of all attendees.

Are there shelters available at the venue?

Yes, there are shelters on-site. You can find them by following signs or checking the event map. In case of an air raid alert, staff will direct attendees to safe areas. If you refuse to proceed to a shelter, you will be required to leave the event area.

How can I get to the event? Will transfers be provided?

Yes. Free transfers will be available for participants:

  • September 26, 27: three buses at 08:00, 08:30, and 09:00 from Halytska Square (King Danylo monument) → Arena Lviv Stadium.
  • September 26: three buses at 18:30 from Arena Lviv Stadium → MAD BARs HOUSE, and two rides from Arena Lviv Stadium → to Park. Art of Rest.
Where can I follow the event agenda?

The full agenda is available on the official event website.

How can I register for meetups?

Meetup registration opens on September 26 at 11:00. To register, go to the IT Arena website and enter the email address you used when purchasing your ticket. Please note that you can only register for one meetup per time slot.

Is food included in the ticket price?

Unfortunately, no. However, the IT Arena venue will have a food court with various options and seating areas. You can purchase lunch or other meals at your own expense.

Will there be internet access at the venue?

Yes, free Wi-Fi will be available at the venue. The password will be displayed on informational signs throughout the location.

Can I attend IT Arena with a pet?

Unfortunately, no. Attending the event with pets is not allowed to ensure the safety and comfort of all participants.

Where can I leave my belongings during the event?

The venue has a cloakroom where only outerwear can be left. Please note that suitcases, briefcases, backpacks, handbags, and other large items will not be accepted.

Can I upgrade my ticket category?

Yes. You upgrade your ticket online. The upgraded ticket will be issued either at the registration desk or at the Lviv IT Cluster booth on the 3rd floor. Your previous badge and wristband will be exchanged for new ones according to the selected category.

Can I leave the venue and come back later?

Yes, but you will have to go through the security and ID check again every time you re-enter. Staff will verify your ID with the name on your badge to confirm authenticity and prevent misuse.

Do I need to keep my badge and wristband for all event days?

Yes. Both your badge and wristband are required for access throughout the three days of IT Arena. If you’re missing either one, you won’t be allowed entry.

Why is it important to wear the badge with the side displaying your name visible?

The badge should be worn with the side showing your name, position, and other identification details facing outward for security purposes. This also helps facilitate comfortable communication among participants.