Past Speaker — IT Arena 2025
Iryna Shevelova
Head of Enablement in Customer Care, Grammarly & Advisory Board Member, Simply Contact
Bio
Iryna has over 15 years of leadership in customer support with a focus on people and workforce management. At Grammarly, the world’s leading AI writing assistant trusted by more than 40 million users and 50,000 companies, she drives global support excellence through quality assurance and data-driven workforce management strategies.