Iryna Shevelova

Head of Enablement in Customer Care, Grammarly & Advisory Board Member, Simply Contact

Bio

Iryna has over 15 years of leadership in customer support with a focus on people and workforce management. At Grammarly, the world’s leading AI writing assistant trusted by more than 40 million users and 50,000 companies, she drives global support excellence through quality assurance and data-driven workforce management strategies.

Meetup

Customer Support in Scale-ups: AI, Strategy & Foundation for Global Success

Day 3 (28.09)

13:30 - 15:00

Synopsis

As your product company scales internationally, customer support becomes make-or-break for global success, and AI is reshaping everything.

Join industry leaders from Grammarly, Ajax Systems, and Simply Contact for an open, insightful discussion about the strategies, technologies, and operational choices that help scale-ups build resilient, customer-centric support functions worldwide.

Speakers